MISS YOU
Believe it or not, some of the customer you've lost are actually hoping you will ask them back.
They thought another provider or solution would be a better choice for them, but they were wrong. They regret their decision to leave you and secretly wish you would invite them to come back.
If you never make an effort to win them back, or fail to stay in touch with them, the lost customer seldom returns on their own. So what can you do?
Send a hand-written card to your lost customers and tell them, "we miss you!"
Or send them a 'sympathy' card to tell them you are sorry they have to do business with someone else.
Explain that you are not sure why they were unhappy or what happened that made them feel they had to buy from someone else. Remind them how well you worked together before, and ask permission to visit with them about their needs today.
Chances are good you will soon get a phone call inviting you to come have a talk.
The AlphaGraphics LaGrange Park provides a full range of solutions for design; digital, offset and large-format printing; marketing communications; promotional products; digital archiving and mailing services for small- to medium-sized businesses as well as corporate entities. We are focused on leveraging today’s communications technologies to provide our clients with complete solutions for their marketing communications and document management needs.
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