“The Challenge is not just serving customers…
• It's understanding customers.
• It's being prepared to serve customers.
• It's helping an angry customer immediately.
• It's asking customers for information.
• It's listening to customers.
• It's being responsible for your actions when a customer calls.
• It's living up to your commitments.
• It's being memorable.
• It's surprising customers.
• It's striving to keep customers for life.
• It's getting unsolicited referrals from customers…regularly!”
Wednesday, January 27, 2010
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