Control Your Destiny by Controlling
Your Mental Attitude
by Napoleon Hill The person who controls his mental attitude may control his destiny . . . Believe in the power of the spoken word and see to it that you speak no word which does not harmonize in every respect with your positive mental attitude. An essay by Dr. S. L. Katzoff will aid you in recognizing the importance of the spoken word. The Spoken Word: - The greatest mischief maker is the human tongue.
- It is not what we say that counts, but how and when.
- Tactfulness will never dethrone the ego from its pedestal. Measure your words with the yardstick of courtesy, sentiment and gratitude.
- Conversational interest is based upon making another feel important, and replacing telling with asking.
- The less we say, the less we may have to take back. Nature knew her business when she gave us two ears and only one mouth. An unbridled tongue - even one word thoughtlessly spoken - may destroy the happiness of a lifetime.
- To prevent fault finding and bickering, invite criticism, give merited praise, quickly admit guilt, and do not hesitate to say 'I'm sorry.'
- Settle disputes as quickly as possible. Every moment of delay adds coals to the fires of dissension.
Finally, a reference table on successful conversation: - Adopt a face to face method.
- Do not interrupt.
- Be responsible.
- Modulate the voice.
- Omit unfavorable references to the past.
- Give advice only when it is requested.
- Avoid negative comparisons.
- Applaud what you like and ignore what you don't.
- Never argue over unimportant details, for if you win, you will have gained no advantage.
- Guard your words and your words will guard you.
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